The team behind the exchange movement

Returbo was founded with a simple idea:
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‍Returns don't have to be a cost
‍What started as a frustration with how messy and expensive returns were for fashion brands quickly became a mission totransform them into a business opportunity, Today, we helpShopify retailers across Sweden, Denmark, and Norway turnrefunds into exchanges keeping both revenue andcustomers. And now, retailers in Germany, the IJK, and theUS are joining the movement too.

Why we Exist

E-commerce has always struggled with returns. They cost time, money, and customer loyalty.We believe there's a better way.

With Returbo, merchants can:

Automate returns and cut handling time by up to 99%.

Turn up to 60% of refunds into exchanges.

Gain full control and a clearoverview of their operations.

Instead of losing money, returns become a growth engine.

JULIA SÖDERQVIST, CEO

Julia founded Returbo after experiencing firsthand how chaotic and costly return management could be. Driven by a passion for building smarter systems, she set out to transform returns into a growth opportunity for Shopify merchants across the Nordics — and now internationally.

ELLEN TERSIN, COO

Ellen is responsible for making Returbo work seamlessly at scale. With a strong focus on operations, customer success, and execution, she ensures that merchants don’t just implement Returbo — they grow with it.

From manual chaos to scalable returns

SJD WARDROBE cut handling time per order by 50% and now manages returns seamlessly inside Shopify – with a more premium customer experience.

Our story

We started Returbo with one simple belief: returns shouldn't cost you customers or revenue.
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Like many Shopify merchants, we experienced how manual and outdated post-purchase operations slowed growing businesses down. Returns were handled through emails, spreadsheets, and disconnected systems - creating unnecessary work, frustrated customers, and lost sales.
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That's why we built Returbo.
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Today, more than 200 Shopify brands use Returbo to automate returns, exchanges, and complaints, reduce manual work, and convert up to 60% of returns into exchanges. What started in the Nordics is now helping merchants across Europe build a more profitable post-purchase experience.
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Our mission is simple: make post-purchase effortless, profitable, and scalable.

Book your demo today

Trusted Across the Nordics

Returbo is the #1 return app for Shopify in the Nordics.
‍Trusted by 200+ fashion & retail brands.
‍We turn return data into insights, trends, and revenue.

Built for growth

”For businesses aiming to enhance their customer experience and optimize
administrative tasks, Returbo is a fantastic solution!”

Olof Jakobsson, Co-founder • HAALE

Wellness and Fitness Industry

“Working with Returbo has made our return process smoother for both us and our customers. Their system has made it incredibly easy to handle exchanges.”

George Allandi, E-Commerce manager • Nikben

Fashion Industry

”Returbo has proven to be one of those rare lucky discoveries for our business. An efficient returns process is critical, and Returbo's feature-rich platform works seamlessly".

Ames Conant, General Manager • Mosko Moto

Adventure Motorcycle Gear Industry

COMMUNITY & PARTNERS

We're building the leading post-purchase platform for Shopify merchants in the Nordics and expanding across Europe.
Our partner ecosystem brings together leading logistics providers, WMS platforms, shipping carriers, agencies, and technology partners to help merchants automate returns, exchanges, and complaints without changing the way they work.
Today, 200+ Shopify brands trust Returbo to simplify post-purchase operations, retain more revenue, and deliver a better customer experience.